Together we are building the future of flooring logistics.
XGS and Delta Distribution Merger Update
We are excited to announce the merger of Delta Distribution and XGS was completed on August 21, 2023. This merger strengthens our operations, expands our reach, and allows us to provide innovative solutions for your supply chain through our extensive network. Delta associates are now a part of the XGS team and will continue to provide the excellent level of service and support you have come to expect.
Please know that our customers’ satisfaction remains at the forefront of our priorities. If you have any questions or concerns, please complete our contact form, and a member of our team will respond within 24 hours or reach out directly to your XGS account representative.
Thank you for your partnership and allowing us to solve your logistic and supply chain challenges!
FAQs
Are my prices changing due to the consolidation?
XGS established rates for all Delta Distribution customers based on their previous volumes. Your combined XGS and Delta rates are effective starting August 21, 2023.
If you have specific questions regarding your rates due to the merger, please contact our pricing specialist at jbradford@xgsi.com or your account representative.
Who will my account rep be after the change?
XGS plans on retaining all Delta Distribution account representatives. If you have any questions please reach out to xgssales@xgsi.com
I do not have an XGS Customer Portal Account. How do I sign up?
Visit my.xgsi.com to sign-up. Select “Request Portal Access” from the login screen, complete the form with your information, and submit it. Once submitted, you will receive an email with details to log-in to your new XGS Customer Portal account.
Should you experience any issues, please reach out to xgscustomerservice@xgsi.com.
Delta Distribution emailed me a daily delivery report, will XGS offer me the same?
Customized shipping reports can be set-up on the XGS Customer Portal at my.xgsi.com.
For step-by-step instructions on setting up custom reports, please visit our Help Center at support.xgsi.com/knowledge.
Who do I contact for scheduling a shipment?
Local operation contacts will remian the same. Shipments can be scheduled on the XGS Customer Portal at my.xgsi.com. Contact your account representative for a portal demo, or email us at xgssales@xgsi.com for further assistance.
Will XGS continue to offer brokerage services through Bishop Logistics?
Bishop Logistics will remain intact and continue to offer brokerage services. Please email joe@bishoplogistics.com for your truckload needs.
Will my invoices continue to come from Delta?
Starting August 21, 2023, your invoices will bill from XGS. For invoicing questions, please contact us at xgsar@xgsi.com.
Are my payment terms staying the same?
Yes – your current payment terms will be honored by XGS.
Do I continue to pay my invoices the same way with the same remit to?
Following the merger completion, customers will have access to pay their invoices via the XGS Customer Portal at my.xgsi.com.
For more information on remitting payments, please review our Help Center at support.xgsi.com/knowledge/make-payments.
Will there be differences in transit times?
Transit times will not be impacted by this consolidation. As a result of the merger, customers will have access to the nationwide network of XGS that allows them to reach 99% of the US population.
Who do I contact for customer service?
XGS offers customer support through online chat on our website, email at xgscustomerservice@xgsi.com, and phone at (844) 947-7447 Ext. 1.
Additionally, as an XGS customer, you can access self-service tools such as shipment tracking and instant rate quotes through the XGS Customer Portal at my.xgsi.com.
Who do I contact for quotes?
Please continue working with your current contacts for shipment quotes. You can also quote through the XGS Customer Portal. For step-by-step instructions, please visit our Help Center at support.xgsi.com/knowledge.